Delivery Information


Our products are despatched from the United Kingdom. Orders received before 2pm GMT Monday to Friday are usually processed and despatched the same day. Orders placed on weekends and UK public holidays will be processed the next working day.

Free delivery for orders over £25

£4 for orders under £25

We send all orders by Royal Mail 48 (2-3 days). You have the option to upgrade to faster services at checkout.

Please note that we can't guarantee delivery times.

Free delivery for orders over €50

€12 for orders under €50

VAT and duty fully paid by us for customers in EU countries. If you are mistakenly contacted by your local customs office and asked to pay any fees please contact us.

Please visit:

eu.kriskincare.com for prices in euros

Denmark: dk.kriskincare.com

Sweden: se.kriskincare.com

Norway: no.kriskincare.com

Unfortunately we are currently unable to ship to Italy and Spain.

Our products are shipped from the United Kingdom using Royal Mail and USPS/Canada Post. You can upgrade to expedited shipping with DHL at checkout.

USA

Free delivery for orders over USD $40

$10 for orders under $40

Visit us.kriskincare.com for prices in USD

Canada

Free delivery for orders over CAD $52

$10 for orders under $52

Visit ca.kriskincare.com for prices in CAD

Free for orders over £40.

We ship to Australia, Hong Kong, New Zealand and Singapore.

Due to global cargo delays, please allow up to 20 days for your order to arrive.

Delivery FAQ

Orders received before 2pm GMT Monday to Friday are usually processed and despatched the same day. Orders placed on weekends and UK public holidays will be processed the next working day.

Reduce. Reuse. Recycle.

We are fully committed to reducing waste as much as possible. To help protect your products, we use fully biodegradable packing peanuts that are made from starch.

You will find all the information you need about our products here on the website, and the label on every bottle includes ingredient and usage information. You can also contact us at any time should you need further information on how to recycle our packaging.

Unfortunately from time-to-time a delivery may be delayed. Please allow 10 working days (UK customers) from the day you placed your order before contacting us. If your parcel has still not arrived and has not been marked as delivered through the tracking service, contact us quoting your order number. 

We apologise for the inconvenience this may cause for you. Although we endeavour to always provide the best possible service to you, the service of third party providers is out of our hands.

Your address

It is your responsibility to ensure you provide the correct full address including door number or house name, street address and postal code when placing an order.

If your parcel is undelivered due to a full address not being correctly provided, we will resend your parcel for an additional £5 (£15 for international orders) to cover the cost of postage.

When placing your order, please ensure you have made arrangements to take receipt of it. Our parcels do not fit through the letterbox.