Delivery & Returns
Our products are despatched from the United Kingdom. All orders are fully tracked throughout their journey to you.
Orders received before 1pm Monday to Friday are usually processed and despatched the same day. Orders placed on weekends and UK public holidays will be processed the next working day.
Delivery by Region
Free delivery for orders over £30
For orders under £30, postage options and charges are presented at checkout.
Free delivery for orders over USD $40
$10 for orders under $40
Free delivery for orders over CAD $50
$15 for orders under $50
Free delivery for orders over €50
€11.95 for orders under €50
VAT and duty fully paid by us for customers in EU countries. If you are mistakenly contacted by your local customs office and asked to pay any fees please contact us.
Free for orders over £50 (or currency equivalent). Otherwise £10.
Reduce. Reuse. Recycle.
We are fully committed to reducing waste as much as possible. To help protect your products, we use fully biodegradable packing peanuts that are made from starch.
You will find all the information you need about our products here on the website, and the label on every bottle includes ingredient and usage information. You can also contact us at any time should you need further information on how to recycle our packaging.
Unfortunately from time-to-time a delivery may be delayed. Please allow 10 working days (UK customers) from the day you placed your order before contacting us. If your parcel has still not arrived and has not been marked as delivered through the tracking service, contact us quoting your order number.
We apologise for the inconvenience this may cause for you. Although we endeavour to always provide the best possible service to you, the service of third party providers is out of our hands.
It is your responsibility to ensure you provide the correct full address including door number or house name, street address and postal code when placing an order.
If your parcel is undelivered due to a full address not being correctly provided, we will resend your parcel for an additional £5 (£15 for international orders) to cover the cost of postage.
When placing your order, please ensure you have made arrangements to take receipt of it. Our parcels do not fit through the letterbox.
We want you to feel confident in your skin and help you find the right products for you. That’s why our products are available in generously sized travel minis for you to try before committing to a full size.
Please note that we do not accept returns or process refunds for used products.
If you're unsure about investing in a full sized product you haven't tried before, or you have reactive skin that may be aggravated by new products, we strongly recommend exploring our travel minis first.
We understand that sometimes you may change your mind after purchase. You can return your unopened and unused package to us within 14 calendar days from the day after you receive your order. The packaging you return must be the same as what you received from us.
Contact us to say you want to return the products. We will provide you with an address to send the unused products.
Items sent back to us without first contacting our customer service team will not be accepted.
Package your return carefully
Please ensure you include a slip of paper (or write inside the box) with your name and order number so that we can identify the return.
It is your responsibility to ensure you obtain proof of postage and use appropriate packaging when sending us any returned items.
We cannot accept liability for returned items that we haven't received, or any items that get damaged in transit on their return to us.
Please do not use a jiffy bag or similar to return glass bottles and jars to us. You should use a sturdy box similiar to the one in which your order was delivered to you.
It may take us 7-10 working days to inspect and process a refund after we've received your return. A refund of the price paid for each product will be applied to your original payment method.
Postage is not refundable. Please note that the costs associated with returning the product must be met by you.
If an item claimed to be faulty is not genuinely faulty, we reserve the right to not accept the return. In this scenario, you can choose to have the item returned to you or ask us to dispose of it.
We do not accept returns of used products.
Our extensive customer base use our products on a daily basis, and we are confident in the safety and efficacy of our formulas.
As with all skincare, there is a possibility that certain ingredients may not be a good match for a small number of people. We cannot accept returns or process a refund if the product is not suitable for you. If you have reactive skin, we strongly recommend exploring our travel minis first.