Here are the answers to some of the most frequently asked questions.
Our entire product range is vegan. We operate a vegan manufacturing facility, which means there’s never any chance of cross-contamination from non-vegan raw materials.
Our products are created and manufactured in the United Kingdom. We do not sell our products in any country that requires animal testing. We are not owned by a parent company. Although the testing of cosmetic ingredients and finished products on animals is illegal in Europe, we know this ban presents a lot of confusion for consumers, particularly when a company sells to countries outside Europe where animal testing may be required. That's why our products are certified as not tested on animals under the Leaping Bunny programme.
We use organic and wild crafted ingredients where possible to help ensure the local ecology and health of people and animals are not put at risk from pesticides and chemical fertilisers.
Although we don’t use raw palm oil in any of our products, some do contain small percentages of COSMOS-approved emulsifiers and thickeners that are derived from the fatty alcohols of sustainability sourced RSPO-certified palm kernel fruit. These ingredients stop our emulsified products from separating and provide a texture that consumers expect to feel on their skin.
The growing debate about the use of palm-derived ingredients in consumer products is important and we support it. Consumer awareness of our collective impact on the environment is long overdue.
We also believe in taking an evidence-based approach to conservation and we strive to find a balance between social and economic development and a healthy environment for all of earth’s inhabitants.
The fact is that palm gives the highest yield per acre of any oilseed crop in the world. Boycotting palm-derived ingredients will only lead to their replacement by other crops needing far more farmland. Moving the problem to elsewhere on the planet will cause a ripple effect on the environment and economic development, with far greater destruction to natural habitats, more devastating deforestation and an impact on the human rights and livelihoods of families in developing nations.
"Should we boycott palm oil? Will this action help orangutans, forests and communities? The answer is an unequivocal no.” - Sumatran Orangutan Society
As a society, we need access to affordable, effective and sustainable raw materials, so what or who gets impacted next? It's far from an ideal scenario and there are no winners in the short term. But a considered approach towards responsibly sourcing raw materials and ensuring that producers are independently verified is crucial. Keeping pressure on producers to raise standards, end deforestation and demanding traceable certification is a practical way to reduce our environmental impact. The more pressure placed on growers, the more they are forced to take positive action.
We do our part by ensuring the suppliers of our sustainably sourced palm-derived ingredients are members of the RSPO and have been approved by COSMOS, the leading international natural and organic beauty standard body. By doing so, we support a better future for all of earth's inhabitants.
We use fully recyclable glass bottles for all of our products. Please remove labels and closures from bottles and jars before popping them in your glass recycling bin.
Our delivery packaging is also fully recyclable and compostable.
Our entire range of products is manufactured and bottled in our own facility in Essex, United Kingdom. We do not outsource any part of the production process to third parties.
We're committed to green production processes, including using cleaning materials in our manufacturing facility that help reduce our impact on the environment.
We follow Good Manufacturing Practices to ensure that our products are always manufactured to the safest standards. We also maintain a rigorous supplier management system to ensure the integrity of raw materials.
We send all UK orders via Royal Mail 24, which means you should receive your products 1-2 days after ordering.
You can return products to us unopened, unused and with their original packaging within calendar 14 days from the day after you receive your order. Please note that we do not accept returns of used products due to reasons of hygiene, health and safety.
Our Minis let you try a selection of products from our full range to help you decide what products work best for your skin.
Please note that we do not offer free samples and will not respond to requests for free products.