Delivery & Returns
Our products are despatched from the United Kingdom.
Orders received before 1pm Monday to Friday GMT are usually processed and despatched the same day. Orders placed on weekends and UK public holidays will be processed the next working day.
We understand that sometimes you may change your mind after purchase. You can return your unopened and unused package to us within 14 calendar days from the day after you receive your order. The packaging you return must be the same as what you received from us.
Contact us to say you want to return the products. We will provide you with an address to send the unused products.
Items sent back to us without first contacting our customer service team will not be accepted.
Package your return carefully
Please ensure you include a slip of paper (or write inside the box) with your name and order number so that we can identify the return.
It is your responsibility to ensure you obtain proof of postage and use appropriate packaging when sending us any returned items.
We cannot accept liability for returned items that we haven't received, or any items that get damaged in transit on their return to us.
Please do not use a jiffy bag or similar to return glass bottles and jars to us. You should use a sturdy box similiar to the one in which your order was delivered to you.
It may take us 7-10 working days to inspect and process a refund after we've received your return. A refund of the price paid for each product will be applied to your original payment method.
Postage is not refundable. Please note that the costs associated with returning the product must be met by you.
If an item claimed to be faulty is not genuinely faulty, we reserve the right to not accept the return. In this scenario, you can choose to have the item returned to you or ask us to dispose of it.
We do not accept returns of used products.
Our extensive customer base use our products on a daily basis, and we are confident in the safety and efficacy of our formulas.
As with all skincare, there is a possibility that certain ingredients may not be a good match for a small number of people. We cannot accept returns or process a refund if the product is not suitable for you. If you have reactive skin, we strongly recommend exploring our travel minis first.